Visualise Terms & Conditions
In order to help us to offer you the best possible service here are the Terms and Conditions for “visualisecreative.com” t/as visualise (hereinafter called ‘we’ or ‘us’) which apply to each assignment undertaken by us for the provision of but not exclusively to graphic and web design services for our clients (hereinafter called ‘you’).
We promise to act fairly and reasonably in all our dealings with you.
We will always endeavour to meet the details of your brief to the agreed time and budget.
If you require a fixed price on work, you must provide us with a full brief detailing your requirements, on the understanding that subsequent additions or amendments may cost you more.
If you do not provide us with a clear, full brief, and provide required materials/information in a timely fashion you will be charged at our regular hourly rate.
We will invoice you on completion of the job clearly showing any monies paid in advance.
If you require a detailed breakdown of any amendments, adjustments or additional work to the original quote, this can be provided for you on your final bill.
Payment of Invoices
You will pay us within the agreed timescale which is no less than 10 days after final invoice, unless by prior arrangement with us.
Customers’ will be asked for part-payment up front and on completion of each stage for work. This is to protect you to make sure we are delivering to your requirements, and to protect us to make sure we get paid for work completed.
Our payment terms are: (Unless agreed by separate negotiation)
For brand design, 50% deposit and balance on completion.
For web design, 30% deposit is required prior to commencement of project, a second stage payment of 30% on base approval (‘base approval’ is structure and overall look of the site with masthead and navigation in place and the home page complete). The balance including any agreed extras being due on completion of project and prior to the website being uploaded to the supplied web space.
For hosting, to use our hosting service, we require payment for the coming years hosting upfront or on an ongoing direct debit mandate or standing order. If hosting payments are more than 3 days late we reserve the right to suspend the hosting until paid up to date.
All design work, concepts and derivatives produced by us, remain our sole property until full payment is received.
Any invoices not paid within the agreed time period will be pursued to the fullest extent of the law.
We will treat all your personal information as private and confidential.
Copyright for website coding belongs to us. This will not affect the use of your site.
Copyright for final design work originated by us, passes to you on full payment of your invoice. Other concepts and derivatives produced by us during this process remain our copyright.
In the unlikely event of a complaint about our service we promise to respond to your concerns promptly and courteously.
Please contact Joanne@visualisecreative.com (office manager/accounts) who will endeavour to find a satisfactory resolution taking into account your rights as provided by the Supply of Goods and Services Act 1982.
If within one month of receipt of a complaint we have not been able to resolve the issue, we will write to you with an explanation, and, if you wish, we will refer the issue to the local Trading Standards service or other mutually agreed body for arbitration. We agree to abide by their decision.